Empresas: Hotel Mandarin Oriental Ritz, Madrid
We are looking for a Director of Residences to lead the preopening of the Mandarin Oriental Residences in Madrid opening in summer 2025.
Set in the Spanish capital, in the heart of the prestigious Salamanca neighbourhood, Mandarin Oriental Residences, Madrid offers the ultimate city address.
Featuring 38 spacious units, an exquisite penthouse, residents will enjoy a luxurious way of life with exquisite interiors, an indoor swimming pool, fitness and wellness centre, and lounge, and acclaimed Mandarin Oriental service.
The Director, Residential Operations is primarily responsible for, but not limited to, the overall Residences operations and management of all pre and post-opening operations activities, including the continual enhancement and improvement of operations.
The Director of Residences will ensure compliance with, and completion of, all MOHG's obligations relative to the applicable Residences Management Agreement, including management services reasonably required for the administration of the Condominium, its operation, and perhaps other legal entities, as well being the point person for managing all aspects of the Residences Association in accordance with local regulations.
The Director of Residences will interface with Residence owners, the Mandarin Oriental, Madrid support team on residential matters, including directly supervising all dedicated Residences staff, managing relationships with unit owners, and ensuring the provision of superior service levels for all amenities and services offered.
They may also work directly with MOHG functional specialists, including legal, finance, and operations, providing contract, budget, and pre-opening expertise as it relates to their specific project.
Governance of The Residences will eventually be undertaken through an Association elected by Residences owners.
Day-to-day management of The Residences will be led by an on-site executive team who will oversee property operations, management activities, and the delivery of services to the residents.
Requisitos: What are we looking for?BA or BS degree or equivalent educational experience5 years of relevant experience in luxury community management or luxury hotel management.
Prior hotel or residential opening experience would be an advantage.In jurisdictions where MOHG is required to be licensed in order to perform our obligations under the Property Management Agreement, the incumbent would work to obtain such a licenseExcellent communication skills in all aspects: verbal, written, and non-verbal.
Fluency in Spanish is requiredQuality driven with a passion for excellenceMust possess excellent organisational and administrative skills, interpersonal skills, and leadership skills
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