Company Description
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum.
Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold.
The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre.
Say farewell to the ordinary, and hello to the extraordinary!
Job Description
What you'll do
We are looking for a Front Office Supervisor to join the pre-opening team at SLS Barcelona.
Under the guidance of the Assistant Front Office Manager, you will ensure operational efficiency of all Front Office areas during shifts and the service delivery of those areas.
Responsibilities include:
Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.Schedule, assign daily work, lead pre-shift meetings, inform and train team members.Monitor, observe and assist in evaluating team member performance.Coordinate with Housekeeping to track readiness of rooms for check-in.Support and assist team members in handling guest inquiries and requests and in resolving guest complaints in a timely, friendly and efficient manner.Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.Handle cash and credit transactions, ensuring the accuracy of guest billing.Stay informed about events and activities on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.Record and act on guests' preferences, and handle their messages, requests, questions, and concerns.Ensure all guests are quoted the correct rate as per the selling strategy and website.Report any issues to the correct department and check to ensure the work has been completed.Ensure that the reception and public areas are clean, tidy and presentable at all times. Qualifications
What we are looking for...
Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
Previous experience with pre-opening of a hotel is a big plus.
Someone who understands, celebrates and embraces the SLS brand values.
Ability to multitask and work in a fast-paced environment.
Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
Excellent verbal and written communication skills.
Fluent in Spanish and English.
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