Company Description
Welcome to the good side of tech. You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: will you join us in the next step of making the healthcare experience more human?
Docplanner at scale: We are leaders in 13 countries so far, and more than 90 million patients trust us every month. Almost 300,000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management, and One Peak Partners. And yet, employing over 2,700 people all over the globe, we managed to keep the startup mindset we started with over 10 years ago.
Job Description
As a Sr. Operation Project Manager, Global, you will oversee and manage projects to improve operations (Sales and CS) support and customer satisfaction. Your role involves bringing new ideas and solutions to our developing areas, with a strong focus on understanding customer feedback and implementing playbooks and content that resonate with our upsell teams and customers.
Project Leadership: Lead and manage cross-functional projects, ensuring they align with strategic goals and are delivered on time and within budget.Data-Driven Decision-Making: Utilize tools to analyze data and provide actionable insights for continuous improvement.Documentation Management: Develop and implement playbooks and content that enhance the customer experience and reflect on the growth of our operations across the markets.Innovation and Problem Solving: Bring new ideas and solutions, addressing challenges proactively and strategically.Customer Feedback Loop: Keep a customer feedback loop to meet the needs and expectations.Collaboration and Communication: Work closely with internal teams, including product, marketing, and customer service, to share insights and drive initiatives.Operational Excellence: Oversee daily operations to ensure efficiency, focusing on improving the whole GTM and retention strategy, and be able to deeply understand the sales processes as well as the customer journey within our upsell products.Project Planning and Execution: Develop comprehensive plans specifying goals, timelines, resources, and budget requirements.Qualifications
Proven Project Management Experience: Demonstrated success in managing projects, preferably within tech companies, with the ability to push initiatives forward and collaborate across multiple teams and departments.
Strong Analytical Skills: Proficiency in SQL and the ability to analyze data effectively to inform decision-making and drive continuous improvement.
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