Account Manager - Core OTA Vacation Rental EMEA The Account Manager's primary responsibility is to develop and maintain a high-quality portfolio of VR property products (i.e. relevant, attractive and competitive) for Expedia's fast-growing global customer base, within their assigned territory. In doing so, you will also continuously work with Expedia Group's property partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Group's unique data insights, marketing, distribution, and revenue management toolset. This role is the core on which the Market Management team is based.
The team ensures that the Expedia Group brands' global customers always find the most suitable property for their dream trip wherever they want to go, and that our property partners can effectively, efficiently and throughout the year, reach Expedia Group's full breadth of global traveler demand.
What you'll doConsistently using data specific to your market available, demonstrating local market knowledge, Account Managers will:Develop and sustain strong partner relationships by providing relevant data insights and high-quality consulting services to property partners (revenue management advice, marketing opportunities).Build the portfolio of local property partners by introducing prospective partners to Expedia's marketplace and facilitate their onboarding process.Ensure that partner products (content, rates, and availability) are consistently optimized on the Expedia sites to maximize customer conversion.Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers' pressing needs.Secure seasonal deals and promotions within the guidelines set by management to support the brands' merchandising and marketing efforts.Continuously promote and develop property partners' high engagement with Expedia's full suite of:Unique market insights (partner reports, competitive data, key performance drivers).Revenue management tools (dynamic promotions, packages, fenced deals, mobile).Marketing and merchandising opportunities.Specialized brands (e.g. Egencia, Hotwire, Media Solutions) potential opportunities.Self-service tools (Partner Central).Represent Expedia in the local market, build Expedia's company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry.Provide coaching to colleagues (peers, Associate Market Managers, Market Associates) on standard methodologies.Other reasonable duties, as assigned.Who you areBachelor's Degree in a related field; or equivalent professional experience.2-5 years experience.Please note, we also utilize highly effective video and social technologies that can allow employees to optimize their commitment to travel, communication, and collaboration.High impact personality: intellectual agility, entrepreneurship, compassion in relationship, great teammate.Hungry, determined, motivated, willing to take action and results-focused.Organization and time management skills, rigor, attention to details.Proven follow-up/persistence when facing challenging situations.Ability to multi-task effectively and be able to change gears quickly without skipping a beat.Demonstrates ability to prioritize work and be laser-focused on achieving critical targets, goals and/or strategic objectives set by TPG leadership team.Relationship builder; earns the confidence of others.Bridges and sustains solid partnerships based on mutual support through a reciprocal style.Appetite for innovative technology, fast-changing business environment, data-driven decision-making.Demonstrates analytical skills.Ability to select and present insights, including performance, market and competitor analysis and to implement significant action plans based on the data.Proficiency in English; other languages are a plus.Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to.Ability to effectively communicate to various levels and through a variety of communication channels.Able to work independently as well as be a strong team worker, ensuring the whole team wins.Help other team members acquire skills or achieve targets/goals.About Expedia Group Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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