Location: Málaga, SpainLanguage: ItalianDescription:Why join us?Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for French or Italian speaking - Account Managers to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.What we offer you:Full-time contract, 39 hours/week: Monday - Friday from 09:00 to 18:00Competitive salary and performance bonusMedical insurance + Restaurant cardGreat office location in BenalmadenaFriends hunting (referral) bonusFull paid training about the company and the project you will be working onCareer development program and specialized coursesOpportunities for a career abroad through the Webhelp International Mobility ProgramWhat you'll experience at Webhelp:As an Account Manager in our team, you will:Outbound engagements:Give Immediate Response Opportunity (IRO): nurture SMC - C (Corporate) customers with negative ('Dissatisfied' or 'Very Dissatisfied') response to Customer Net Satisfaction (NSAT) survey.Schedule a meeting with the customers to address concerns and establish next steps to resolve them.Transition customer from existing account manager to the SMC - C concierge service.Engage customers to communicate any security critical situation that requires communication and call to SMC - C customers.Inbound engagements:Engage and support inbound calls generated by Microsoft Customer Sales Support (CSS), to connect customers with appropriate Solution Area Specialist.Drive accelerated issue resolution, leveraging 'Red button' escalation process to improve customer satisfaction.Receive calls from non-AE managed accounts, identifying appropriate specialists to qualify the opportunity.Engage with the partner to determine the appropriate solution area and route the referral to the appropriate Solution Specialist who will continue working with the partner to develop this opportunity.We'll be a great match if you:Are native or proficient in French or Italian + Fluent in EnglishPossess cultural awareness: preferably lived and worked in supported market with strong cultural awareness.Have a baseline understanding of Cloud products and solutions.Possess sales and/or marketing experience preferred.Have fluency with basic productivity tools (Outlook, O365, web conferencing tools) and experience using CRM systems strongly preferred.Possess experience in account management and the IT industry: 4 years minimumHave experience in Customer Relationship Management: 3 years minimumShare our values of commitment, unity, integrity, recognition, and WOWDon't meet every single requirement?Who we are:Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company.If this sounds like you, join us at Webhelp!Webhelp is an equal-opportunity employerRRQ23-003637-1-ITALY
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