The Program Manager is directly responsible for the management of global and local programs for one or multiple customers and for one or multiple plants. The individual is responsible for a successful, on-time, on-budget program launch and ensures that the needs of the customer and BorgWarner business unit are met. The Program Manager will effectively communicate and direct the activities of the cross-functional launch team for each assigned program.KEY ROLES AND RESPONSIBILITIESServe as the liaison between BorgWarner and the customer for all program matters and is the key customer contact during the launch process.Obtain all customer program requirements, customer program inputs, and targets.Assist with contract negotiations, agreements, technical and commercial terms with the customer.Complete change management quotations, negotiate pricing, and resolve program commercial issues.Follow day-to-day activities at the customer and establish and nurture key customer relationships.Manage prototype builds and work with manufacturing departments to resolve production issues through the Start-of-Production phase.Establish and maintain the Program Charter and Contract. Oversee the process and present functional reviews to management.Ensure customer milestones are met, manage open issues, clear roadblocks, and raise major program issues to the appropriate senior level internally as well as at the customer.Manage the quality process, create customer review documents, and obtain pre-production approval and customer approvals on prints.Develop, submit, and obtain timely approval of program funding and track program costs according to budget.Work with management to ensure that the program is aligned with product and business unit strategies.Develop a post-launch lessons learned document and contract evaluation for continuous improvement.Responsible for program launch team training.As NPDP process owner within the Quality and EHS Management Systems, has the responsibility and authority for:Planning and addressing strategies, defining targets, executing and reviewing the process under responsibility to ensure that it is delivering the intended outputs.Ensuring within the area of responsibility the integrity of the management system and their conformance to the defined requirements.Reporting on the performance of the management systems and on corrective actions and opportunities for improvement, in particular to top management.Ensuring that customer, other interested parties, and applicable statutory and regulatory requirements are determined, understood, and consistently met.Analyzing, evaluating and properly addressing the risks and opportunities related to the process under responsibility.Communicating throughout the team the company policies, targets and the importance of effective system management and of conforming to the management system requirements.
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