.Friday, July 29, 2022Looking for an amazing career?
Come join El Pollo Loco (that's "Po-yo", not Po-lo!)
We're not just wrapping burritos; we're rolling out opportunities.
Get ready to spice up your customers' day and serve up smiles.
Do you have the fire?
Apply today!We offer eligible Employees the following Benefits/Perks:Competitive pay (we start at $20 per hour!
)No late-night hoursMeal DiscountsExcellent career growth potential (we promote from within)Flexible Scheduling: Full-Time or Part-Time hoursMedical + Dental + Vision Insurance + Flexible Spending Account*401(K) Plan with match and immediate vesting (must be at least 21 to participate)Employee Assistance ProgramsDiscounts on theme parks, movie tickets, sports events, hotels and more...* Eligibility is based on the number of average hours worked per week within a 12-month period.POSITION PURPOSE:The Service Team Member ensures "Best in Class" customer service from start to finish.
Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, handling payment/cash transactions accurately and professionally.ESSENTIAL DUTIES AND RESPONSIBILITIES:Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.Greet and assist customers with their orders in a friendly and helpful manner.Continuously strive to meet or exceed customer expectations and satisfaction.Assist in preparing food items in strict compliance with company recipes and procedures.
May include, but not limited to, the preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing.Process and assemble customer orders efficiently, ensuring accuracy and timeliness.Apply suggestive selling techniques to complete the customer experience and increase sales.Handle payment and cash transactions accurately and professionally, scrupulously following all El Pollo Loco cash handling policies and procedures.Diligently follow all food safety, food rotation, and sanitation policies and procedures in order to maintain a safe/healthy environment.Clean and replenish beverage stations, assist with dish washing, food/product inventory and rotation.Maintain cleanliness and organization of the restaurant, including dining areas, restrooms, exterior dining, and parking lots, using approved EPL policies and procedures, including PPE.Continuously scan the floors for debris and water, and promptly clean to prevent hazards.Ensure all paper and disposable items are well stocked and available for customers.Welcome customer feedback and address any comments or concerns they may have in a positive and supportive manner without ever escalating a situation and seeking managerial support as needed