**Buscamos**:
El trabajo de **Front Office Agent **se ejecuta satisfactoriamente cuando:
- Todas las tareas relacionadas con la recepción se realizan de acuerdo con las normas del hotel.
- Se promocionan el resto de los servicios del hotel.
- El cierre del turno se realiza correctamente.
- Se siguen las políticas y procedimientos establecidos.
- Se asegura de que se sigue la política de ahorro de energía y materiales y se reciclan los residuos generados.
- Mantiene una buena comunicación con todos los compañeros del equipo y de otros departamentos sobre asuntos que puedan afectar de alguna manera al funcionamiento del hotel y al bienestar de los huéspedes.
**Encontrarás**:
- Facilidades operativas en el día a día como transporte al hotel, facilidades de alojamiento, comidas en el turno de trabajo, lavado de uniformes
- Excelente ambiente de trabajo con un gran equipo unido y comprometido del que formar parte.
- Oportunidades de carrera y crecimiento a nível interno e internacional.
- Estabilidad laboral y mentalidad abierta a nuevas ideas y formas de trabajo.
- Herramientas innovadoras para el desempeño de tus labores y las de tu equipo.
**What we are looking for**:
The job of** Front Office Agent **is successfully executed when:
- All front office-related duties are done in accordance with hotel standards.
- Up-selling is focused on and executed in order to increase room revenues.
- Shift closing is done properly.
- Financial Policies and Procedures are supported and followed.
- Ensures that energy and material saving policy is followed and waste generated is recycled.
- Maintains good communication with all colleagues in own team and other departments on matters that may affect in any way the operation of the hotel and the well-being of guests.
Usual job responsibilities include: is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to 7Pines Resort Ibiza standards.
Display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
Day end closing is done properly.
Assign rooms.
Accommodate special requests whenever possible.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle.
Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins, and special requests.
Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
**What you will find**:
- Day-to-day operational facilities such as transport to the hotel, accommodation facilities, meals on shift, washing of uniforms...
- Excellent working environment with a great, committed, and cohesive team to be part of and an.
- Career and growth opportunities internally and internationally.
- Job stability with opportunities for career and growth internally and internationally.
- Innovative tools to help you and your team perform their work.
**Requisitos**:
La persona que buscamos debe tener las siguientes cualidades:
- Mentalidad abierta, estudios relacionados con la posición y ciudadanía europea.
- Alta orientación al cliente y a la consecución de resultados.
- Hablar español e inglés.
Cualquier otro idioma se considera un plus.
- Conocimientos y experiência en hoteles de 5 estrellas/lujo.
- Habilidad para trabajar en equipo y de forma autónoma.
- Ser dinámico, innovador, pragmático.
**Requirements**:
The person we are looking for, must have the following qualities:
- Openminded, EU Citizenship and studies suitable for the position.
- Focused on service and highly oriented to customer and results.
- Speak Spanish and English.
Any other language is considered a plus.
- Knowledge and experience in 5 star/luxury hotels.
- Ability to work in a team and autonomously.
- Dynamic, innovative, pragmatic.