Are you experienced in customer service and able to solve stressful situations? Our client is looking for Customer Support Agents for an automotive and truck company that can assist with daily requests as well as with roadside assistance cases.
Your responsibilities and impact as a customer experience specialist will be:
Be the point of contact with customers in advising, troubleshooting, and setting up their new products.
Identify, reply, and solve customer requests via phone, email, and chat.
Answer incoming calls concerning vehicle breakdowns (flat tire, engine failure, etc.) and create appropriate cases in the CRM system.
Identify the customer, vehicle, location, and verify GOP coverage.
Guarantee client satisfaction and a high level of quality.
Ensure and participate in the success of the department.
Skills, qualifications, and interests you need to succeed in this role:
Professional and friendly individuals with empathy and the ability to multitask.
Native or near-native German speaker with excellent English.
Minimum 1 year of customer service experience; technical support experience preferred.
Affinity or interest in the automotive industry.
Strong customer focus and readiness to help.
Highly reliable, adaptable, and a fast learner with strong problem-solving skills.
Able to work in fast-paced environments with a professional attitude.
A real team player who enjoys working in multicultural environments.
What's in it for you?
Work from home.
A full-time job, 40 hours a week.
Salary: approx. 1100-1300€ gross per month x 14 salaries per year + performance-related bonus.
Schedule: available to work in rotative shifts from Monday to Sunday.
A Quality Certified Management Company.
A complete relocation package including:
Flight ticket to Athens.
Hotel accommodation for 2 weeks with breakfast.
Assistance in finding a flat + real estate agency fee paid by the company.
Flight ticket to your home and back every year.
Other benefits: vouchers, discounts, free Greek classes, events, outings, and parties all year round.
Your Future Company:
Located in Athens, you will find a company that takes care of your career development, language skills, accommodation, and social integration. Your prospective new employer is a multinational organization acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team, including talents from more than 80 nationalities? Because they are looking for you!
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