Sr.
Engagement Manager, Professional Services Do you have a deep passion for utilizing technology to empower businesses?
Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing.
Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises across all industries, run their operations and applications on AWS.
Many Enterprise customers seek help from AWS Professional Services in their transition to a cloud-based IT operating model.
The Role Our Amazon Web Services (AWS) Professional Services organization engages in a wide variety of projects to help our customers and partners remove constraints and accelerate their journey to AWS.
We provide the best practices, collective customer experiences, and obsess about strong successes for our customers.
We are hiring a Senior Engagement Manager capable of leading internal AWS, external partners, and customer teams to deliver AWS cloud products and services that enable our customers to realize their business outcomes.
You will need to draw on your customer-facing skills and technical acumen to understand customer requirements and enable them to implement their digital transformation projects.
You will be collaborating with many stakeholder groups to support requirements gathering and scope definition.
You will be working on an ongoing basis to proactively implement best practices for our customers and help identify and close project gaps working with all levels of organizations.
Typical engagements include: Cloud Strategy and Business Case Development Cloud Suitability and Migration Assessments Cloud Architecture Design and Implementation On-Premise to Cloud Migrations Cloud Organizational Alignment RESPONSIBILITIES AND ABILITIES INCLUDE DELIVERY Collaborate with AWS field sales, pre-sales, training, and support teams to seek to understand our customers' needs, their business, how success is defined, and ensure that we are exceeding expectations in developing and delivering customer outcomes.
Plan, organize, and manage all phases of the project lifecycle to ensure successful delivery.
This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets, and defining success criteria.
Manage engagement goals and lead teams to achieve customers' business outcomes by managing issues, risks, decisions, dependencies, and action items.
Work with stakeholders and AWS sales teams to amend the contractual scope, financials, and expected timelines.
Ability to take ownership, work under pressure, stay within budget, and meet deadlines.
Hold internal and external teams accountable, redirect when needed, and manage customer expectations throughout engagements.
Work effectively in a dynamic environment with changing priorities and take proactive steps to ensure teams meet or exceed customer expectations.
Be self-directed and effective working independently, yet equally comfortable contributing in a global team environment.
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