.Exhibition & Industry Coordinator, Operations Representative – Madrid/SofiaAugust 12, 2024WHY KENES:At Kenes, we foster a family-like work environment within a global company. We understand the significance of work-life balance and strive to create an atmosphere that supports personal well-being and professional growth. We believe in empowering our employees with knowledge and skills that propel their careers forward. Join Kenes and embark on a rewarding journey where you'll thrive both personally and professionally.Mission:A key client at Kenes congresses are our sponsors and exhibitors. The Industry Operations Representative is the person who collects, coordinates and ensures delivery of these supporter's requirements. The position requires excellent organization skills to collate all the supporter requirements; strong inter-personal skills to manage the relationship with the client and the internal counterparts; and an innovative spirit to be able to see the supporter's activities at the congress and help them to design an experience for their participants too.Responsibilities:1. Operations & Production
- Coordinate Industry client operations from A – Z on time and budget
- This refers to exhibitors and sponsors who order particular services and products per congress (onsite and Virtual)
- Manage the communication and orders from the exhibitors and sponsors
- Responsible for the planning/managing technical /operational aspects referring to these products
- Act as professional advisor on suitability and technical requirements of exhibition and sponsor products during the planning stage
- Liaise and work closely with internal core project team – distributing product requirements and management where necessary
- Work closely with clients on their own logistics (i.E., clients preferred booth/congress set-up, style, design and production)
- Work with suppliers and service providers on congress production, including (but not limited to) booth builders, A/V, IT, and shipping2. Service Awareness & Relationship Management
- Ensure Excellent customer service and quality delivery
- Act as Kenes Group's representative with clients/suppliers, implementing high standards and quality
- Proactively assess, clarify, and validate customer needs on an ongoing basis
- Grow and further develop existing and new business – by offering additional products and services to sponsors and exhibitors
- Establish productive, professional relationships with key personnel in assigned customer accounts3. Innovative Spirit
- To consider the supporter's activities at the congress as a whole and to assist in designing additional elements to enhance their own customers experience
- Includes learning and developing proficiency with mobile applications, new IT software, event management technology4. On-Site Production
- Supervise all Exhibitor and Sponsor needs at the congress
