1St Line Application Support Analyst | [Sey-32]

Job Description:Permanent, full timeData Interchange is a leading provider of electronic data interchange (EDI) and eBusiness integration solutions to over 4,000 global organisations, providing critical functionality for managing communications and data transformation within and beyond the enterprise.A fantastic opportunity has arisen within our Service Desk team for a 1st Line Application Support Analyst who has proven customer service skills and a desire to develop within a technical support role.You should have excellent interpersonal skills and previous experience of working in a customer service or IT support environment.As part of the Service Desk team, you will provide technical support for Data Interchange's bespoke Managed Service and Product Support Customers, our Cloud-Based Client Network (DiNet). The shift pattern covers our Service Desk hours of Monday to Friday 8am to 6pm including bank holidays.This is a great opportunity for those looking to develop their career in IT within a family-run company that will provide excellent training and development opportunities.Be able to demonstrate an ability to investigate issues in an analytical and methodical fashion.Possess excellent communication skills and be able to clearly articulate themselves, both verbally and in writing.Have a commitment to continued professional development.You will have proven customer service experience.Have experience of working in an IT Support or Service/Application Support Role.Knowledge of EDI would be advantageous.Knowledge of different communication methods (OFTP, FTP, SFTP, etc.) would be advantageous.Be a team player assisting others and work well under pressure.Alongside a competitive salary, we also offer the following:Individual training budget.Company pension.Regular, subsidised staff social events.Excellent career progression.Why work at Data Interchange?
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