Hey!Get ready to set sails and navigate therindus wave ?We'rerindus,a People company.
We love IT professionals and ourpassionis to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow.Because growthis in our mindset, we're doing it since 2017, closely with our German Partners, helping them shape their software development teams.So far, we have 160+ crew members of 14 different nationalities sailing with us in the open seas.
We 're expanding our team and looking for a newrinderto get on board.
Are you the next tobe reeled in ?About our partnerStibo DXis thegloballeader indigital transformationfor media enterprises.
Our platform and services help automate complex content production and multi-channel delivery for the most ambitious and successful media across the globe.
A global and dynamic team of 200+ employees across Aarhus, Copenhagen, Atlanta, Hamburg, Oslo, Dhaka and Málaga, we combine creativity and innovation with the stability of a long-standing organization.Among our customers are The New York Times, Hearst, Gannett, The Economist, JP Politikens Hus, Mediahuis, The Hindu, and many more.What you'll be doingHelp our customer resolve their issues.As 1st level support, you will be the first point of contact for our customers, playing a key role in delivering a seamless and positive support experience.
You'll leverage your strong communication skills and problem-solving mindset to assist customers with inquiries, troubleshoot issues, and provide guidance on our products and services.More specifically, you will:Respond to customer requests via email, phone, or chat with empathy and professionalism.Identify, analyze, and document customer issues, ensuring they are resolved promptly or escalated to the appropriate second-level support team when necessary.Collaborate closely with internal teams to deliver timely solutions and maintain customer satisfaction.Maintain a clear and detailed log of all interactions in our ticketing system."You'll work closely with our customers, but there will be very little travel involved as most issues will be something you can resolve online," Erich goes on to say.What you'll bringFluency in English C1: Essential for effective communication with clients and team members.Proven Service Desk Operations Experience: Practical experience handling service desk tasks is crucial.Living in Malaga (going to the office is required).Able to pick up calls during the day.Desired Knowledge and SkillsITIL Guidelines: Background in ITIL is preferred but flexible.ITIL certification is a plus but not mandatory or a blocker.Technical Skills (as a plus, all skills can be learned during training):Jira: Knowledge of Jira is desired but can be learned during training.AWS: Understanding of AWS is a plus, particularly in the context of the big picture rather than detailed infrastructure setup.Basic Server Management: Ability to perform basic tasks such as cleaning disk space, restarting services, etc., preferably using tools like Jenkins.Virtual Machines: Basic knowledge of using and managing virtual machines.Identity Management: Not required but beneficial.Database and Server Technologies: Familiarity with technologies like Nginx, Tomcat, Java, Varnish, and basic database management.Debugging Tools: Ability to use tools like Chrome debugging tools and Dynatrace for preliminary diagnostics.Log Management: Understanding of log management tools like Loki and Grafana.Soft Skills:Customer Communication: Strong communication skills to keep customers informed and reassured.Ownership and Responsibility: Ability to take ownership of issues and ensure they are resolved or properly escalated.Problem-Solving: Ability to perform preliminary diagnostics and understand the nature of issues based on descriptions.Team Collaboration: Ability to work with different teams and escalate issues appropriately.What we offerBeing part of a dynamic and highly motivated international multicultural team of skilled professionals.Expected salary range 23.000 - 32.000 EUR gross per year, depending on knowledge and experience.Working model: Hybrid (twice a week at the office).23 holiday days.DKV private health insurance from day 1.Gym Sponsorship.English and German language classes.A young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Padel Tournaments, etc).#J-18808-Ljbffr