Global Implementation Program Manager ADP Celergo Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; treating each client contact as a service opportunity and delivering outstanding customer care to client associates.
The Global Implementation Program Manager is fully responsible for the end-to-end delivery of ADP Celergo's global implementation programs.
The Program Manager acts as client Account Owner throughout the Client's ADP Celergo Implementation journey, serving as the single point of Associate contact for the Client's Program leadership.
They will ensure all Project teams are equipped to deliver their Projects in-line with the Program rollout, scope and budget.
Role Objectives: Serve as ADP's single point of contact facing the Client (HQ/Program leadership) for the implementation Program for global clients. Manage efficient global implementation programs of ADP Celergo alongside multiple ADP products and/or services within the scope of the program (ADP Workforce Manager, ADP Integration solutions, Payment Support Services, etc.)
across the Client organization. Monitor and manage the Client relationship and satisfaction at headquarters level throughout implementation. Provide a consultative approach to solve potential issues that may prevent the satisfactory and timely completion of the global program. Ensure a high-quality transition from implementation to service for all products/services with the assigned client. Act as a success representative at HQ level. Participate in business improvement projects and support pre-engagement meetings with client and prospect clients. Develop and enhance strategic business partnerships, building trust with our client's key decision-makers to understand their business and strategic objectives, as well as documentation requirements. Responsibilities: The Program Manager should have a good understanding of the client and their global objectives for the program to enable them to communicate this internally, setting clear program objectives for the project teams.
Work with other teams within ADP on ALL products to ensure clear status updates for the overall program.
Develop, produce, and manage the Program Charter to ensure timely achievements of all ADP Celergo countries and services within the Client's contract.
If no GPD in scope, organize and lead Steering Committee and other meetings with key stakeholders as needed to review Program status and discuss issues, risks, resolutions, possible mitigation plans, and workarounds as needed (these updates should include all services & products in scope).
Reporting to client HQ and internal stakeholders, including Global Program Directors if applicable and other third parties involved in the Program (e.g., System Integrators/third party Consultants).
Coordinate and act as an escalation point for all involved parties during the length of the implementation.
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