Ready to make a meaningful impact in the world of customer support?Are you eager to step into a dynamic role that offers more than just technical support? Join our client as a Junior Support Engineer and be part of an innovative telecommunications company that's transforming customer service.You will have the opportunity to:Develop your technical skillset as well as having the opportunity to become the lead engineer in a growing team!Collaborate within a team that blends technical expertise with exceptional customer experience.Progress into network engineering, management, or project management! This is a growing company where their customer base has tripled in the last 5 years, with projections to double again by the end of this calendar year! As the company grows, senior roles will open up.Apply now to become a vital part of our customer support team!Responsibilities:Provide technical support via phone, email, and other channels, resolving and escalating customer issues as needed.Engage with a wide range of technologies, including broadband, Wi-Fi, and FTTP solutions.Collaborate closely with customers, ensuring their needs are met and issues are resolved efficiently.Contribute to our evolving mesh gigabit access projects and the expansion of cutting-edge connectivity solutions.Required Skills & Experience:An understanding of RF - Spectrum, Frequency, Interference etc., as well as basic IP addressing and log file understanding.A passion for delivering exceptional customer experiences.Eagerness to engage with various technologies and contribute to a multifaceted team.You will benefit from:Competitive Compensation: Receive a starting salary of up to £30,000 along with opportunities for promotions and growth.Professional Development: Engage in regular training sessions and events to enhance your technical and customer service skills.Step into a company that is not just about the job, but about cultivating a collaborative and rewarding environment.#J-18808-Ljbffr