Ready to make a meaningful impact in the world of customer support?
Are you eager to step into a dynamic role that offers more than just technical support? Join our client as a Junior Support Engineer and be part of an innovative telecommunications company that's transforming customer service.
You will have the opportunity to:
Develop your technical skillset as well as having the opportunity to become the lead engineer in a growing team!
Collaborate within a team that blends technical expertise with exceptional customer experience.
Progress into network engineering, management, or project management! This is a growing company where their customer base has tripled in the last 5 years, with projections to double again by the end of this calendar year! As the company grows, senior roles will open up.
Apply now to become a vital part of our customer support team!
Responsibilities:
Provide technical support via phone, email, and other channels, resolving and escalating customer issues as needed.
Engage with a wide range of technologies, including broadband, Wi-Fi, and FTTP solutions.
Collaborate closely with customers, ensuring their needs are met and issues are resolved efficiently.
Contribute to our evolving mesh gigabit access projects and the expansion of cutting-edge connectivity solutions.
Required Skills & Experience:
An understanding of RF - Spectrum, Frequency, Interference etc., as well as basic IP addressing and log file understanding.
A passion for delivering exceptional customer experiences.
Eagerness to engage with various technologies and contribute to a multifaceted team.
You will benefit from:
Competitive Compensation: Receive a starting salary of up to £30,000 along with opportunities for promotions and growth.
Professional Development: Engage in regular training sessions and events to enhance your technical and customer service skills.
Step into a company that is not just about the job, but about cultivating a collaborative and rewarding environment.
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