(Zwu231) - Customer Care Advisor For Home Electronics (German Speaker)

Are you passionate about providing exceptional customer service and looking to join a dynamic team in one of the most vibrant cities in the world? We are seeking a dedicated Customer Support Specialist to join our client, a renowned home appliance company in beautiful Barcelona.
If you are enthusiastic, customer-focused, and ready to take on a new challenge, we would love to hear from you!
Your Responsibilities:Answering incoming customer queries promptlyIdentifying issues and providing effective solutions to ensure customer satisfactionRecording customer data accurately in the CRM systemProviding ad-hoc support as requiredBeing a team player and collaborating for the success of the team and projectWhat's in it for you?Possibility to work either 39h/week or 30h/weekSalary Package of €/ month gross OR €/ month grossIndefinite contract (probation period 2 months)Working hours from Mo-Fr 9 AM to 6 PM (39h) OR 9 AM to 3 PM (30h)Hybrid position (33% in the office)Working in an international team on site in Poblenou, BarcelonaHybrid training of 8 days (nearly fully paid)Skills, Qualifications, and Interests You Need to Succeed in This Role:A native-level proficiency in German and a C1 level of EnglishA valid Spanish work permit (required)Start availability on or living in BarcelonaExcellent listening skills and proficient communication abilitiesA drive for excellence and professionalismStrong teamwork skills and dedication to collaborative successExcitement about intercultural communication and the expatriate lifestyleYour Future Company:Your future company is a global leader in the BPO industry. With employees across the globe, you will be a member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

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