Job Description:Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office.
Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.Excited?
Let's see what it takes:What you will do:Provide exceptional customer support via emailsBuild positive and long-lasting relationships with customersEffectively manage and follow up on the inquiriesAlways be up-to-date with the general market conditionsSecurely work with customers' sensitive informationApply the latest and greatest customer happiness practicesMaintain working knowledge of our client's products and servicesContinuously seek improvement to enhance the team's performanceWhat you need to succeed in this role:Excellent Spanish and English (C1 level for both is a must)Advanced Excel skills is a mustExperience in logistics or transportationLogical thinkingAnalytical and research skillsPositive and responsible attitudePersonal laptop or computer (preferably Windows laptop with 16Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Will be a great plus:Experience with CRM systemsProven knowledge in writing code (Python preferably)Proficient in standard logistics softwareBenefits and Perks:Fixed schedule: Monday to Friday, 10 AM-6 PM, Spain timeOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentWho we are:SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences.
Grab the chance to join us and send your CV in English, pointing out your outstanding skills!Visit our website:DISCLAIMERWe are a multinational company with unbiased views.
The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
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