.Detalles del empleoTipo de empleo: Contrato temporalUbicación: 11500 El Puerto de Santa María, Cádiz provinciaDescripción completa del empleoDate: 31 Jul 2024Location: El Puerto de Santa Maria, CA, ES, 11500Company: Lloyds RegisterJob ID: 39850Location: CadizPosition Category: Administration/Business supportPosition Type: Fixed term positionCustomer & Business Support AdministratorLocation: Preferred Cadiz, Spain (6 months fixed-term contract)The candidate has to speak Spanish at the professional level.Join our dynamic team as a Customer & Business Support Administrator!Are you passionate about providing excellent customer service and streamlining business operations? In this pivotal role, you'll be the backbone of our support team, ensuring smooth communication between clients and our company. With opportunities for growth and a collaborative environment, your skills in organization and problem-solving will thrive. Apply today and help us deliver exceptional service!What we're looking for:A Customer and Business Support Administrator to support our field colleagues in maintaining accurate records.The role includes:To deal with Survey requests via Case Management in Salesforce Lighting platform and Outlook.To handle office mailboxes for In-Service requests and Service Suppliers.To attend customer inquiries and requests.To coordinate In-Service requests for Surveys with clients, Service delivery colleagues and local agents.To update Outlook Calendar as required.To issue Request for Marine Service (RfS contracts) in accordance with the attending surveyors guidelines.To create Sales Quotes in ByD/SAP according to signed quotations.To attend and participate during regular online meetings with the Team Leader and the Team Leader for In-Service Activities.To prioritize, plan and complete client service delivery tasks in line with global and local business requirements.To build and maintain good client relationships through proactive communication and action to fulfil client expectations.To identify and refer potential client complaints and opportunities for new business.To liaise with and provide support to other team members, departments and offices, as may be required.To develop a good understanding of Marine & Offshore products, services, systems and processes on an ongoing basis.To identify and suggest improvements to processes and procedures.To support other team members and new staff to transfer knowledge of Marine & Offshore products and processes.To actively contribute to team meetings and client service initiatives.To carry out any other task within the client service team, at the request of the line managers.What you bring:A Bachelor's degree or equivalent.A high English level (written and spoken), expertise knowledge of Microsoft packages, Excel, Word, and Outlook as a minimum.SAP knowledge in particular Business by Design.Previous experience from a customer-oriented background