Our storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."Our Values:Champion People - be empathetic and help create a place where everyone belongs.Grow with purpose - Be inspired by our higher calling of improving lives.Be Alight - act with integrity, be real and empower others.It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.THE ROLEThe objective is to contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required.RESPONSIBILITIESWhere applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs.Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks.Where applicable ensure Data Management is performed accurately and on time.Ensure Tickets and Calls are responded within SLA timescales and to a high standard.Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs.SOC Controls completed on time and with the necessary evidences.All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.Highlight to Service Manager any deviations from the standard scope of service.Ability to recognize and deal appropriately with sensitive and confidential information.Contribute to team meetings and raise any issues immediately to your Service Manager.Build good relationships with internal stakeholders and keep them up to date when needed.REQUIREMENTS100% Attainment of customer SLA agreements.Demonstrate professionalism and act responsibly.Adherence to all Security and Compliance procedures and quality standards.Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills.Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.
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