Experience the power of a game-changing career! Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the sport industry.
Career Growth and Personal DevelopmentThis is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What You Will Do in This RoleIn everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:
Provide first class customer satisfaction at all times and do whatever is necessary to support our customers.Handle incoming customer contacts (via telephone, e-mail, chat or any other means - like social media), log call details onto call tracking systems and perform call follow-ups according to procedures.Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures.Ensure correct presentation of the customer's corporate and brand images in all interactions. You will be representing brands such as Salomon, Wilson, and Arc'teryx.Your QualificationsWe embrace our game-changers with open arms, people from diverse backgrounds who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:
Are bilingual or proficient in German plus advanced English.Are self-motivated and a team player.Possess active listening skills.Are a supportive person, outgoing and open-minded.Follow the security rules of the company.Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.
What's in it for YouWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle.
Full-time 39 hours/week permanent contract. Rotative Monday to Saturday 9.
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