**Basic Information**:Ref Number- Req_00101286Primary Location- BarcelonaCountry- SpainWork Style- On Site**Description and Requirements**:**Customer Service Representative (M/F/d) Backoffice**Overview of tasks**:- Back office support without telephony- Taking over general administrative tasks- Handling of 2nd level cases, complaints and grievances- Achieving and ensuring the quality standard**We are looking for**:- Fluent written and spoken communication skills in Spanish and English- Valid working permit for Spain or EU citizenship- Affinity with back office services- Strengths in efficiency,
accuracy and empathy- Goal-oriented work approach and flexibility- Flexibility and willingness to work in shifts in a 24/7 shift system**We will offer**:- Permanent employment contract- Attractive salary of 24,000 Euro per year and fully paid training period- Appealing bonuses for weekend and night shifts- Private health insurance after probation period and daily meal allowance from day one- Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture- Advanced job opportunities in our internationally growing company- Great office with modern workspaces at the city center of Barcelona- Positive international working environment; fun floor with PlayStation, table tennis, and many more- Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation- Regular fruit deliveries for a healthy lifestyle and free drinks- Several partnerships with fitness centers, restaurants, beauty care and more- Attractive employee referral bonus programs- **Equal Opportunity Employer**At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment,
including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.- About us: Since our founding in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS International. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.- #LI-DNIAdditional Job Description- If you want to live customer service at its best, we have the ideal job for you. We are looking for new members to join our team as
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