TheFork, part of the Tripadvisor group, is the leading online restaurant booking platform in Europe and Australia. We are present in +12 countries with 60,000 partner restaurants on a mission to bring happiness through amazing dining experiences. Creator of a unique model that has disrupted the restaurant industry, we put innovation at the heart of our ambitious growth. Thanks to TheFork (app/web), millions of diners can easily discover, book, and pay at the right restaurant for the right price, and thousands of restaurant owners benefit from our solutions to optimize reservation management, streamline operations, and ultimately improve service and boost revenue. TheFork team aims to inspire and enable people to confidently discover, experience, and share food. We operate under a shared set of values that define how we do business and how we interact with our colleagues, our partners, our customers, and our food community. We strongly believe that building a diverse workforce of people from all walks of life helps us have a richer, more vibrant, and more successful workplace.
What you will do:Under the Cash Collection Team Leader, you will ensure to make call campaigns and the recovery of bad debts on a portfolio for the Italian market (business expense) through outgoing and incoming calls. You come in after the first bills become due and until the end of the process (receipt or transfer to a collection agency). To do that, you will have to manage various topics:
Make friendly reminders on customer invoices for restaurants and make recovery calls.Make outbound collection calls to debtors.Negotiate payment by credit card, direct debit, or transfer.Establish repayment schedules and accounting statements.Update clients' bank information.Realize credit notes and invoices.Letter customers' accounts.Manage customer refunds by transfer.Manual credit notes.Prepare and send claims letters campaigns.Send files to recovery agencies after putting them in Not Bookable.Prepare and send event productions for bankruptcies.Monitor, interact, and coordinate with collection agencies.Switch to bad debt customer transition provisions and reversals of provisions.Full tracking of bad debt customers with general accounting.Who you are:You speak Italian as a native language.You speak a second language (English or Spanish).You have already worked 2 or 3 years in a similar position.You have a good level of speech and strong interpersonal skills.You must be comfortable with Excel.You have important analytical skills.You have experience in ERP.
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