Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in the use of technology applied to marketing and providing a unique customer relationship with a main focus on innovation. We are looking for a Salesforce Service Cloud Voice Technical Lead.MAIN TASKS:Leadership of CTI integrations and associated software in different CRM implementations.Supporting the sales team in opportunities requiring CTI integration, contact centre solutions, voice, and multichannel solutions.Collaborate with the innovation area in CTI and voice and multichannel expertise, evaluating alternatives, proofs of concept, or new technologies related to voice in the CRM environment.Progressively enter the Salesforce environment, with the objective to lead projects and support services related to contact centre and customer services.Coordinate and follow-up the integrations development team (REST, SOAP, API).Participate in analysis, documentation, tests, and support tasks according to the needs of each project/client.Act as an internal and external consultant in CTI environments.Be the point of contact with CTI vendors that need to be incorporated into a CRM project.Work with different environments/technologies (such as Google, AWS, or Microsoft); a high percentage of assignments will be oriented towards Salesforce-based application implementation, maintenance, and development tasks.REQUIRED EXPERIENCE:Minimum of 3 years experience in a similar role.5+ years of experience in projects/maintenance of CTI solutions.Experience in Salesforce Service Cloud Voice.High level of English.WHAT DO WE OFFER:Permanent contract.Flexible schedule.Balance your professional and personal life.Certifications plan to improve your skills and get the official certificate from our main partners.Home office - you decide and we support you.Flexible retribution (public transport ticket, restaurant ticket).Health insurance.Professional development: evolve, grow, and get where you want to go.ABOUT US:Our mission is to accelerate the business experience (BX) of our customers. Our 360 solutions allow business transformation and acceleration by means of technology and data applied to customer omnichannel experiences in fields such as customer services, eCommerce, analytics, or marketing. We target companies from different fields such as retail, life sciences, manufacturing, education, non-profit, and NGOs. We are one of the top 3 partners of Salesforce in Europe. Our team is composed of more than 500 people of 22 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what they do. Key to our success is the knowledge of our people.
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