As CRM Solution Architect, you will be responsible for shaping our current and future CRM solutions, used by more than 50k users globally. Your extensive knowledge of how CRM solutions are deployed in the pharmaceutical industry and your ability to find the right balance between the use of out-of-the box / global standardization VS custom development / country-specific configurations will be key in that position.
About the Role Your responsibilities include, but are not limited to:
Use your extensive knowledge of CRM applications, Salesforce Platform and Veeva CRM suite to define both the high-level architecture and detailed solution design of our applicationsCoach/guide technical design experts and developers on their daily activities, acting as the main technical point of contact for CRM solutionsDesign and implement process to build harmonized global (core) solutions to be deployed in multiple salesforce environments, define core application rules and best practices, solve conflicts between core solutions VS local deploymentsStay open-minded and curious about new technologies and trends, while making sure that the company is getting the right value from the current and new solutions/technologies being considered for adoptionLiaise with our partners (software vendors, system integrators, service providers) for the continuous evolution of our solutions, bringing both continuous and disruptive innovations to the tableEvaluate different data integration patterns and propose/recommend the right solutions for each case What you'll bring to the role:
7+ years of experience designing and implementing Veeva-based solutions, in a multi-country / multi-org environment.Hands-on experience as main solution design / architecture role for CRM implementationsExtensive experience on:GDO / CORE models for CRM applicationsSalesforce metadata API or SFDX based deployments, Salesforce metadata packaging, deployment troubleshootingConfiguring / customizing Veeva CRM software package in Salesforce environmentsVeeva CRM data model, broad knowledge of the different solution areas (MCCP, DCRs, Product Metrics, Consent Management, Approved E-mail, Event Management and other modules)Understanding of other Veeva solutions such as Vault (Promomats / Medcomms) and AlignVery good communication and problem-solving skills; you like to work in agile methodologyYou have experience with Product Development Lifecycle and DevOps tools like Azure DevOps, GIT, Jenkins, JIRA, etc.You can work independently, proactive identify challenges, and be accountableFluent English both written and spokenWhy Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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