Ux Design Operations Specialist - K-981

Key Responsibilities: User Research & Insights:
- Assist in planning, coordinating, and conducting user interviews to gather insights on product usage, pain points, and potential improvements.
- Analyze qualitative data from user interviews and other research methods to provide actionable recommendations to the UX and product teams.
- Collaborate with senior team members to develop user personas, journey maps, and other documentation that informs product development and user experience strategies.
- Collaborate on designs and prototypes for UX, iterating in collaboration with the POs.Tracking & Analytics Tools Support:
- Support the implementation and management of tracking tools, such as Mixpanel and UserSnap, to ensure accurate data collection and reporting.
- Collaborate closely with product managers and UX designers to define key metrics and assist in setting up tracking for new features.
- Monitor and report on data trends regularly to help identify opportunities for product enhancements and operational efficiencies.Process Optimization & Collaboration:
- Assist in optimizing product operational processes by contributing ideas to streamline workflows and reduce bottlenecks.
- Facilitate communication among product teams, UX, and engineering to ensure alignment and the smooth execution of projects, as well as support ticket management in JIRA.
- Conduct design quality assurance (QA) for JIRA tickets, ensuring that the final outputs align with the specified design requirements and standards.
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