Bally's Interactive is the digital arm of one of the world's leading entertainment providers, Bally's Corporation, with tens of millions of players across the globe and big plans always in the works.
Our brands and sites include market movers and shakers like SportsCaller, Monkey Knife Fight, VeraJohn, Virgin Casino, Jackpotjoy and many more.
We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.The Role: what will you be working on?You'll be responsible for safeguarding our customers and the business by analysing and assuring compliance to key/high risk operational processes.
You'll be accountable for documentation and escalation of all findings.Everything you do will be driven by doing the right thing for the customer:Promoting awareness for responsible gambling issuesAble to organise and manage workloads and deliver high quality work to specified timescalesUnderstanding of risk management and a risk-based approach on a case by case basisPositive approach to challenging and developing the AML/EDD/RG ProcessesDemonstrate commitment to development of knowledge and skills, and continuous improvementProactively monitor and review players' accounts ensuring they are playing responsibly whilst meeting our regulatory requirements in their terms and conditions of play.
This will include reaching out to players where requiredWork across all areas of the business to ensure everyone is fully aware of which players may be in our processes ensuring there is clear visibility to everyone involved with that playerKeep up to date with regulatory changes ensuring we are being compliantWorking hours9:00am - 1:00pmYour experience and skillsAnalytical thinking and highly structuredDriven and motivated attitudeCan work on own initiative and provide pragmatic solutions against tight time-framesDetail-oriented, organised and flexibleStrong written and oral communication skillsDiplomatic skills while having the ability to put forward your ideas and take decisionsComfortable in a complex and changing business environment with the ability to think outside the boxFlexible and adaptable to be able to deal with issues at short noticeGood interpersonal skills and the ability to build rapport at all levels with stakeholders and playersMotivated to succeed, enthusiastic, confident, dedicated, proactive and drivenThe ability to think like a player and empathize with a range of emotions whilst under pressureKnowledge or experience of the online gambling industry, including slots, bingo casinoLogical thinker with a creative problem-solving abilityExperience in gambling (AML or Responsible Gambling)Ability to work in a teamBeing resilient when faced with challenging objections and being able to overcome them positivelyThe person we are looking forPassionate - a love of excellent player service is imperativeVersatile - if you can wear more than one hat at a time and juggle multiple tasks in parallel (often with changing requirements and priorities); that's a start!Resilient - you have the ability to drive change across key stakeholder groupsTeam Player - it's not a one-man show - you need to work tirelessly with your stakeholders and peers; able to interact inclusively and effectively with people at all levelsDecisive - we like people who have the ability and experience to make decisions on their ownDependable - we pride ourselves in being there for our Players 24x7, so we need people who can be here, whatever the time of day or nightDynamic - we need a unique working style that creates engagement, encourages a positive working culture and delivers resultsSees the 'big picture' - as well as grasping the detail, you are good at fitting it all togetherCreative - we like fresh, exciting and outside-the-box, a willingness to innovate and explore new ideas is essentialSuccessful - we're keen on people who set their goals - and achieve themCommitted - Be committed to the team and the company; it's a relevant asset in this role #J-18808-Ljbffr
