You Lead The Way. We've Got Your BackAt American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Join Team Amex and let's lead the way together.Service: Go above and beyond at a company that sets the standard for customer-first service. As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day - from curating a unique travel or lifestyle experience to helping them with their everyday needs. You can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world-class customer-first service.How will you make an impact in this role?Build meaningful relationships with our customers by offering custom solutions and negotiating a positive outcome for the Customer and American Express.Meet and exceed quality goals, compliance regulations, and productivity targets.Goal-oriented and KPI driven performer.Uphold the Data Protection and Privacy Act for our Customers.Update systems accurately and efficiently.Re-prioritize to adapt to the ever-changing environment.Team player and solution-oriented.Minimum QualificationsFluent in French - written and oral skills.Demonstrate personal excellence by remaining positive in difficult situations.Navigate multiple systems and digital tools to service our customers.Preferred QualificationsBasic/intermediate English desirable.Experience with French Anti-money laundering regulations.Customer service experience in the French market desired but not essential.Goal-oriented and KPI driven performer.Display a passion to serve by delivering outstanding service in every interaction with our customers.The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.Strong interpersonal, communication, and listening skills.Strong verbal and written communication skills.#J-18808-Ljbffr
