.Welcome to the good side of tech.You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients?We jumped in and empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients.And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?Docplanner at scaleWe are leaders in 13 countries so far, and more than 90 million patients trust us every month (we drive over 1 billion clicks per year globally from search engines!).210,000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners.And yet, employing over 2,500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.How does Docplanner Tech fit here?At Docplanner Tech, we are a diverse group of over 400 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.As a User Research Ops Specialist, you'll partner with the Research team, Product Design, and Product Management to ensure the efficient execution of research projects.Your responsibilitiesPartner with researchers to understand their study objectives, determine participant criteria, select sourcing methods, and manage logistics for participant recruitment.Develop and implement effective recruitment strategies ensuring coordination across internal stakeholders.Collaborate with Legal, Security, and Finance teams to refine research tools and processes, and ensure compliance with best practices.Oversee the acquisition and maintenance of research tools and manage multiple projects simultaneously.Update the knowledge base enhancing discoverability of insights and structuring research repository strategies.Minimum Requirements2+ years of experience in research operations, project management or related roles, in Product or Customer Success team.Proven ability to establish and lead effective participant recruitment processes ensuring a positive participant experience.Experience collaborating with Legal, Security and Finance teams for tool procurement and privacy compliance.Familiarity with common UX Research tools and vendor management.Experience growing a knowledge management database.Strong project management, organizational and communication skills.Experience conducting basic data analysis and customer segmentation to support researchers.Proficiency in English plus one or more of our languages: Portuguese, Spanish, Polish, Italian or German
