(U96) Senior Customer Service Representative W/ Full

Do you have solid experience as a Customer Service Representative? Are you interested in the manufacturing industry? Do you speak full professional German? Then this is the job role for you!
We are currently looking for a Customer Service Representative to join a globally recognized manufacturing company. In this role, you will engage directly with customers and manage various tasks such as order process, logistics, and customer service. Your job will also be to ensure a smooth workflow while keeping an eye on maintaining data precision and quality!
TasksCreate and maintain strong customer relationships by providing high-level service for both internal and external clients while ensuring precise order processing through multiple channels.Manage the entire order fulfillment cycle, from sales entry to customer satisfaction, and answer queries that occur during the process.Proactively engage with customers and internal stakeholders.Optimize service performance and solve complex order and inventory issues.Handle import/export, shipping, and other necessary documentation.Maintain customer and material data within your scope.RequirementsDegree in Supply Chain Management or Business Management or similar experience within customer-focused organizations.4 to 5 years of experience in Customer Service, preferably in the manufacturing sector.Proficiency in SAP Sales and Distribution (SD) module, including order management, pricing, and billing. Further SAP Modules such as MM, PP are of additional benefit.Teamwork and good communication skills are key.Full professional level of German and English.BenefitsCompetitive salary.Hybrid working model.Parking at the office.Pension plan.International environment.Step 1: Interview with us to get to know you better.
Step 2: Interview with the hiring manager.
Step 3: Interview with HR.

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