Experience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.What you will do in this roleAs a Customer Service Representative, you will:Engage with customers to provide technical support and guidance on Jewelry products through inbound calls, chats or emails.Identify opportunities to recommend complementary or higher-end products.Utilize sales techniques to enhance the customer's purchase experience.Review requests, make appropriate decisions, and process accordingly.Work on continuous improvement for customer satisfaction.Drive revenue growth by identifying and closing sales opportunities with potential and existing customers.Stay updated on the latest jewelry trends, new arrivals, and product specifications.Provide detailed and accurate product information to customers.Build and maintain strong, long-lasting customer relationships.Your qualificationsConcentrix is a great match if you:Are trilingual. You have a high level of European Portuguese, Spanish and English (written and oral) (C2)Have excellent writing and communication skills coupled with empathy and team spiritHave the ability to upsell and cross-sell products effectively and like to achieve goalsAre familiar with e-commerce platformsHave experience in customer service is an advantageWhat's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusCentral location in Lisbon, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesEligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.#J-18808-Ljbffr