You Lead The Way. We've Got Your Back At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $200B in spend. The people, processes and technology that support this vital function are evolving to improve the merchant experience and economics. The GMNS Strategy & Capabilities (GS&C) team's mission is to deliver a best-in-class premium merchant member experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers.
Within GS&C, the Sales Training & Enablement team is responsible for understanding key business and stakeholder priorities, and creating innovative and value-add change management, communication, and L&D (learning & development) solutions for the GMS Sales & Client Management organisations. This includes programmes to support new hires, core skill development (e.g. effective selling and financial acumen) and other business critical initiatives, all of which lead to empowering the field to manage merchant relationships with impact. This is an excellent opportunity for an individual to gain a deep understanding of the GMNS organisation, develop and refine strategies and specific learning experience solutions, and work with exposure to and insight from GMNS leadership. This role will be until end of the year, in a part time schedule (20h per week).
ResponsibilitiesUnderstand how colleague skill development drives enhanced performance and results for key business priorities; develop and deliver customisation of core skills learning experiences to support specific needs.Collaborate with and lead internal business partner relationships as a Learning Consultant/Stakeholder Manager to analyse key business priorities and performance gaps and lead the development and delivery of learning and enablement solutions that address gaps and drive the success of the Sales and CLM organisations.Develop and deliver high-impact onboarding solutions for New Hires, working with internal partners to provide a comprehensive onboarding for both the learner and his or her leader.Develop and deliver high-impact learning experience solutions working collaboratively with global cross-functional teams.Develop, implement, and iterate engagement/reinforcement strategies to drive a blended and ongoing learning lifecycle to Sales and CLM organisations.SkillsAbility to facilitate presentations and workshops across multiple topics to audiences of varying role and tenure.Results-driven mindset with the ability to work under pressure, navigate through ambiguity, and balance multiple priorities.Proven ability to build relationships across various stakeholders and influence without authority on high visibility projects.Excellent written and verbal communication skills with a successful track record of presenting to audiences of multiple levels.Leads operational-level white space initiatives with autonomy.
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