Technology Service Analyst Job ID: R0348428
Full/Part-Time: Full-time
Regular/Temporary: Regular
Listed: 2024-09-12
Location: Barcelona
Position Overview Position Description
The candidate will be a part of Applications Operations team. He/she will have a sound understanding of Spanish applications relevance in either midrange or mainframe infrastructures and environments.
The candidate will work as part of the IT local team based in Barcelona/Madrid and will liaise with different, worldwide global IT management team.
The candidate will ensure that all IT processes, including deployment, change, incident, will lead to a full application availability whilst the internal and external client perception of the IT services reaches customer satisfaction. He/she will have an inclusive view of all midrange and mainframe infrastructures and environments in order to help avoid adverse and/or unexpected impact to the Bank's operation.
Application Operations responsibilities include monitoring system infrastructure, applications and resolving system issues as well as deployment.
He/she will work in the local team based in Barcelona and will liaise with different, worldwide global IT management team.
Position Specific Responsibilities and Accountabilities: Provide L2 support to a set of applications including incidents/problems resolution, deployment and monitoring. Have either: A deep background on middleware technologies and commercial IT environments, as well as midrange operating systems and service-oriented architectures (SOA). Demonstrable experience in working with micro-services architectures (MSA), Java platforms and Cloud based infrastructure. Experience working with standard commercial tools as App Dynamics, Splunk and Geneos and implementing application monitoring, tuning, profiling and performance analysis is required. A deep background on mainframe systems including CICS, JCL and DB2. Maintain applications up and running and provide solutions for incident escalations. Be part of the team of Application Operations providing L2 support for +100 applications including 24x7 coverage. People Management: The candidate demonstrates ability to work as part of global, distributed, multicultural and multidisciplinary teams.
The applicant communicates compassionately and forms connections with his/her teammates and global teams to cultivate trust.
He/she possesses a growth mindset with openness to grow beyond the single location.
Experience: Demonstrable +5 years in a similar position in a medium or big corporation, including critical availability applications. Experience in banking business and operations will be valued.
Experience in variety of midrange technologies, mainframe, micro-service based infrastructures, cloud infrastructure, and application availability metrics.
Experience in process automation and monitoring.
Disaster recovery experience and IT audit will be a plus.
Education/Qualifications: Degree in Engineering, Computer Science is mandatory. Fluent in English and Spanish is a must. Analytic talent and initiative to provide out-of-the-box solutions. Ability to identify improvements and optimization inside standard processes. Teamwork capacity. Able to create and manage professional networks and to build strong relationships. Available for shift mode work and on-call support to support 24x7 services. Fluent communications skills. Experience with technical documentation, architectural diagram, components, flows, use and test cases. We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
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