Your responsibilities and impact as Technical Support for Lighting Products will be: Provide support to customers by responding to inbound requests and documenting relevant case information.
Assist users with Pre-Sales, general inquiries, and technical support issues via phone, email, and social media channels.
Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channels.
Ensure excellent customer satisfaction through appropriate and friendly responses.
Work in a multicultural team environment alongside a diverse team.
Skills, qualifications, and interests you need to succeed in this role: You are a native French speaker (this is a must!) and have a good level of English.
You are looking for a job opportunity abroad.
You are motivated and committed to your work.
You have no trouble writing in French.
You are a team player and willing to work with people from various nationalities.
Sales/commercial background is a plus.
Previous experience in customer service or credit recovery experience is a plus.
What's in it for you? Working hours: Monday to Saturday, rotating shifts from 7 am to 7 pm (8h/day).
A package in line with the market: 890€ gross/month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation costs + private health insurance and dental plan (after six months).
If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in a shared flat provided by the company (rental fee to pay).
Opportunity to be part of a challenging and fast-paced environment.
Possibility to collaborate with some of the biggest brands in the industry.
A multicultural and international environment.
Fully paid training, professional development, and career evolution.
Your Future Company:
Started up by two French entrepreneurs in the year 2000, the company has become an international customer experience specialist, with a global presence and counting more than 50,000 employees.
In their international hub in Lisbon, they take care of the customer service experiences on behalf of some of the world's most progressive brands.
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