Eaton is currently seeking a Technical Support Engineer colleague.
About Eaton: Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work.
What you'll do: As part of the EMEA Service Operations Team, directly reporting to the EMEA Software & System engineering Team leader, a Technical Support Engineer will provide technical phone/email support for various software products and hardware. The candidate will serve as a technical resource for internal and external customers to include pre and post sales support. Responsibilities include resolving software issues, configuring systems, and using available tools to provide immediate support.
Job responsibilities: Provide technical support for EPMS software platform products and services for internal and external organizational channels. Diagnose customer issues and identify appropriate resolutions through multiple media outlets. Limited hardware and software testing to duplicate customer issues. Provide on-site escalated customer resolutions directed and supervised by Senior Tech Support when required. Continual Professional Development in preparation for technological advancements. Prioritize and manage several open issues at one time. Basic understanding of electrical power distribution systems and power quality concepts. Basic understanding of multiple MS Server Operating Systems, Databases, Communication protocols (Modbus & BACnet), and networking concepts. Ability to analyze and troubleshoot hardware and software devices. Develop strong business relationships with internal and external customers. Provide senior stakeholders across the business with a solid foundation for collaboration. Taking ownership of customer issues reported and seeing problems through to resolution. Following standard procedures for proper escalation of unresolved issues. Qualifications: Degree in building services/electrical/mechanical engineering, electrical or electronics engineering. Additional certification in Microsoft, SQL or similar technologies is a plus. Skills: 3-5+ years' experience working in data center, industrial, high-tech or mission critical environments. Proven work experience as a Technical Support Engineer or similar role. Hands-on experience with Windows OS environments is a plus. In-depth knowledge of server platforms, virtualization theories and concepts. Conceptual understanding of Electrical Power Monitoring Systems (EPMS), Programmable Logic Controllers (PLC), Building Automation Systems (BAS), and Building Management Systems (BMS). Technical understanding of mission-critical environments. Exceptional influencing and relationship building skills. Demonstrate ability to succinctly communicate complex messages. Fluent English is a must; any other European language is an advantage. What we offer? Benefits packages. Challenging projects in a dynamic collaborative team. Flexible working solutions (home office) are implemented across different EMEA locations. We invest in our employees for the long term with ongoing learning and development opportunities. Reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment. #LI-EG1 We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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