Position: Technical Support Advisor with German
Location: Barcelona, Spain (on-site)
Work model: on-site
Employment type: Full-time.
DUTIES AND RESPONSIBILITIES: Provide 1st level IT support to client employees via phone, mail, chat, or self-service portal. Support client employees in the operation of user systems and peripheral devices. Perform root cause analysis and troubleshooting via phone and/or remote access, monitoring IT requests and issues in the ITSM system, including categorization and prioritization of IT issues and requests. Be accessible and provide a first resolution rate by using internal knowledge databases. Cooperate with 2nd level service organizations and external service providers. REQUIREMENTS: Proficient or bilingual level of German and advanced English. Experience in 1st or 2nd level IT support, ideally in a large company environment. Good IT knowledge, especially of Windows 10, Office 365, and MS Teams, and in troubleshooting hardware and software. Analytical approach to complex issues. Experience in ITSM ticket systems (ideally in ServiceNow). Knowledge of processes according to ITIL V4 is a plus. High customer and service orientation with a strong sense of responsibility. Reliable and systematic way of working. Willingness to learn and develop technical and soft skills. High motivation and willingness to work in a global team. OFFER: Excellent remuneration package based on experience, skills, and performance. Fully paid training on the company and the project you'll be working on. Career development programs, specialized courses, and language classes. Dynamic and creative team with a positive and friendly atmosphere. Guidance and tools to reach your full potential. Work schedule: Monday to Friday from 11 AM - 07 PM (39 hours a week). Office in the centre of Barcelona. Indefinido contract.
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