.Technical Quality Management Coordinator We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world's most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit The role In this role you will directly impact Nespresso's business by driving quality in products and services, and driving compliance to safety, health, environment standards. You will safeguard a consistent consumer experience across channels by owning the feedback management process and driving cross functional continuous improvement through the execution of root cause analysis. You'll ensure knowledge of customer facing channels is up to par, ensuring fulfillment of Nespresso Quality, Food Safety and SHE legal, internal and normative requirements applicable to Nestlé Spain - Nespresso Division. What you'll do Drive quality in products and services, and compliancy in safety, health, environment standards
- Manage omnichannel quality of service
- Ensure certification and verification audits are passed and assure that actions are followed up
- Ensure safety, health, and environmental compliance to local legislation
- Plan, perform and coordinate with provider (SGS) Q&SHE audits as required by HQ, including: BTQ (all formats), Trade POS, warehouses, ASC and food suppliers. Action Plan follow up with the distributor. Implement innovative tools. Timely report results to HQ.
- Run traceability exercises minimum annually including at least 1 reference per family (foods, food contact materials, machines, coffee). Coordinate with distributor's traceability exercises run by HQ. Define and follow up action plan for improvement if needed. Timely report results to HQ.
- Lead implementation of Quality Management System (ISO 9001:2015) in Nespresso Division. Follow up of Action Plan as output from NQMS external audit, and fulfillment of Quality and Food Safety requirements in internal activities
- Perform training sessions about Nespresso Quality, Food Safety and Food Defense requirements, including employees and relevant stakeholders. Coordinate trainings with HR BP.
- Lead local development projects as agreed with Line Manager ensuring full compliance and food safety requirements