Your responsibilities and impact as a Technical Support Agent will be: Being a mentor and presenting product/service information to the customersProviding the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social mediaDelivering calm and resourceful troubleshooting for customer queries regarding their customer experienceBeing in contact with other departments and redirecting related cases and issues to responsible departmentsEnsuring and participating in the success of your department.What's in it for you? Type of contract: one year or 6 months contractWorking hours: full time or part time options on rotating shifts (depending on the project)Salary conditions (*) – 2 options: Including free accommodation (shared flat, all bills included): 950€ - 1.000€ gross/month (based on level of experience)Excluding accommodation: 1.300 - 1.400€ gross/month (based on level of experience)For international candidates:Reimbursement of your initial flight expensesAirport pick upYearly two-way flight ticket back to your home country (within the EU)Help in paperwork, opening bank account, etc. upon your arrivalFree Portuguese lessons, cooking classes, sport activities and social events organized by the companyReal career opportunities in different career pathsSkills, qualifications and interests you need to succeed in this role: The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job. Are you customer service oriented, have good communication skills, pro-active and a team player? Then they might have an opportunity for you to join them!You are fluent in German and have a good command of EnglishYou are motivated, reliable, and committed in your workCustomer service and quality is part of youYou have a drive for excellence and professionalismYou have excellent communication skillsYou are a real team player and willing to work with many other nationalitiesYour Future Company: Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!#J-18808-Ljbffr