The Wise Seeker is the leading HR technology company in unbiased talent evaluation. With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence. We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results. Location: Lisbon, Portugal Employment Type: Full-time Remuneration: Base salary What You'll Do: As a Technical Customer Support Representative, you will be the go-to expert for troubleshooting and resolving technical issues. Your responsibilities will include: Customer Assistance: Respond to customer queries efficiently across various channels, ensuring their issues are addressed in a timely manner. Identify and Troubleshoot Issues: Gather relevant information to identify the problem and determine the level of support needed. Research and Investigate: Conduct in-depth research to resolve technical issues, collaborating with other teams when necessary. Escalation and Advocacy: Escalate unresolved issues to management while advocating for the customer, ensuring they are kept informed throughout the process. Collaborate with Engineering Teams: Work alongside engineering teams to address service issues, develop test cases, and assist in producing bug fixes. Meet Service Level Agreements (SLAs): Ensure that each case you handle meets the client's SLAs, while delivering excellent customer satisfaction by managing expectations and following through on commitments. Document Your Work: Maintain detailed records of your technical work and research to ensure thorough documentation. Proactive Customer Care: Address potential customer satisfaction concerns before they escalate into larger problems. What You Bring: Language Skills: Native or fluent in Czech (verbal and written), with strong English skills (B2 level or higher). Technical Expertise: Strong knowledge of Office 365 in an enterprise environment, particularly Exchange Online. Networking Authentication Knowledge: Familiarity with Networking, Protocols, Authentication (e.g., Kerberos, NTLM) and PowerShell. Office 365 Tools Experience: Experience with Office 365 Directory Synchronization (DirSync) and Microsoft Azure Active Directory Connect (AD Connect). DNS Expertise: Proficiency in DNS record types, DNS management, and troubleshooting. Active Directory Skills: Experience working with Active Directory (FSMO roles, Domains and Trusts, Sites and Services). Problem-Solving: Ability to read network captures and conduct network analysis. Team Player: Ability to work both independently and as part of a supportive, team-oriented environment. Adaptability: A resourceful, calm personality capable of handling high-pressure situations. Working Schedule: Monday to Friday, rotational shifts from 08:00 AM to 05:00 PM (40 hours per week). What's in It for You: Competitive Salary: An excellent remuneration package based on your experience, skills, and performance. Health Coverage: Private health insurance after contract signing. Relocation Support: Assistance with relocation, including subsidized company accommodation. Performance Bonuses: Discretionary bonuses based on KPIs and achievements. Team Atmosphere: Join a dynamic, multilingual, and multicultural team with a positive and creative atmosphere. Career Development: Access to guidance and tools to help you reach your full potential. LI-YM1