Technical Consultant (TAM) - AMAZON Web Services, Korea , Cross Industries/DNB/ISVAs a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, Cloud Front CDN, IoT and much more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
We are seeking individuals with strong backgrounds in I.T. operations and related areas such as Linux/Windows systems administration, DevOps, Data Analytics and more. The TAM is our centerpiece of value to our Enterprise Support customers, so if you wish to be at the forefront of innovation, come join us!
Every day will bring new and exciting challenges on the job while you:
* Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
* Complete analysis and present periodic reviews of operational performance to customer
* Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
* Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
* Foster trusting relationships with customers, understanding their business needs and technical challenges
* Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management
* Work directly with AWS global engineering and service teams to resolve customer issue.
TAM??? ???? ??? EC2, S3, DynamoDB & RDS ??????, Lambda, CloudFront CDN, IoT? ??? AWS ???? ?? ? ??? ? ??? ??? ?? ? ??? ???? ???. ??? ? ?? ?? ??? ???? ??? ?? ??? AWS? ????? ???? ??/??, ???? ?? ? ??? ??? ??? ??? ????? ??? ?????. ???? ???? ???? ??? ??, ??? ?? ??/??? ??? ? ??? ????, ??? AWS ?? ??? ???? ???? ?? ????? ?????. ??? ??? ?? ??? ???? ??? ????/???? ??? ??? ?? ??? ???? AWS?? ???? ??? ??? ? ??? ?????.
?? ???? IT?? ? ???/??? ??? ??, ????, ??? ????? ? ?? ??? ??? ????? ?? ???? ?? ????. Enterprise Support? ???? ??? ???? ?? TAM??? ??? ??? ?? ??? ????? ?? ???? ???? ??? ?????.
???? ??? ?? ??? ???? ?? ??? ?? ?? ??? ?? ? ????:
* ?? ??? ?? AWS ??? ? ???? ??? ?? ??? ??/?? ??
* ???? ????? ?? ??? ?? ? ??? ?? ??? ???? ??
* ??? ??, ?? ? ???? ?? ? ??? ?? ??? ?? ??
* ?? ? ???? ??? ??? AWS ??? ??? ??? ??? ????? ??
* ??? ????? ???? ??? ???? ?? ? ??? ????? ??
* ??/??, ???? ?? ? ??? ??? ???? ??? ???? ??? ??? ??
* AWS ??? ????? ? ??? ?? ?? ???? ?? ?? ??
A day in the life
[Korean Version]
* Educational Program
- You will be given a Ramp-up period for 90 days when you onboard. During this period, you will learn skills and process needed for customer support and also aws cloud service/solution thru various education and practice
- Our team encourage knowledge and experience sharing, such as customer support experience and technical knowledge sessions
- AWS has various personal development programs. English language program in AWS enhance employees' business English skills to facilitate working with global engineering and service teams
* Career Opportunity
- You can actively communicate and collaborate working with global engineering teams within AWS
- AWS provide internal international relocation opportunity, which enables employee to work in the different AWS region
* Work and Life Harmony
- Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
* Mentorship & Career Growth
- Our team supports individuals' career growth with various programs, such as mentorship and educational seminars. We have a broad mix of experience levels and tenures, and we're building an environment of sharing knowledge and experience through mentorship. Our team care about individuals' career growth and strive to assign projects to develop into a better-rounded professionals.
[Korean Version]
* ?? ????
- ??? ? 90??? ?? ?? ??? ??? ???. ? ?? ?? ?? ??? ??? ?? ? ????? aws ???? ??? ? ???? ?? ??? ?? ? ??? ?? ?? ? ????.
- ?? ???? ?? ?? ???? ?? ?? ?? ? ?? ? ?? ??? ???? ????.
- AWS??? ??? ?? ?? ????? ?????. AWS? ???? ?? ?? ????? ???? ??? ????? ? ??? ?? ???? ? ??? ???? ?? ??? ??????.
* ??? ??
- AWS? ??? ????? ?? ????? ?????? ? ?? ? ? ????.
- ?? AWS ????? ??? ? ? ??? ????? ?? ?? ??? ?????.
* ?? ?? ??
- ?? ?? ?? ?? ??? ?????. ??? ?? ??? ??? ?? ???? ??? ?? ??? ????? ???, ?? ? ? ??? ?? ???? ??? ? ??? ??? ??? ????. ??? ???? ????? ?? ???? ??? ?? ? ?? ??? ??? ????? ???, ????? ???? ???? ??? ???? ?? ?? ?? ???? ????? ?????.
* ??? & ??? ??
- ?? ???? ???, ?? ??? ? ??? ????? ?? ???? ??? ??? ?????. ??? ??, ?? ??? ?? ??? ?? ??? ??? ???? ?? ??? ??? ??? ? ?? ??? ??? ??? ????. ?? ???? ???? ??? ??? ???? ???? ??? ?? ??? ???? ?? ???? ??? ? ??? ???? ????.
About the team
* The role is within the Korea Enterprise Support team. Enterprise Support team is one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS. AWS Enterprise Support team is looking for a Technical Account Manager (TAM) to support our customers' innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to large enterprises that are beginning or in the middle of their digital transformation journey.
* ?? ??? Korea Enterprise Support ? ?????. Enterprise Support?? ??? ? ???(AWS) ??? ?? ??? ???? ?? ?? ? ??? ?? ???? ??? ???? ?? ???? AWS??? ??? ??? ???? ???? ? ??? ?????. AWS Enterprise Support ???? ???, ????, ??????, ??? ?????, ?????? ?? ???, ????, ???? ? ??? ????? ?? ???? ??? ??? ??? Technical Account Manager (TAM)? ?? ????. TAM? ??? ??? ???, ??? ?? ??? ? ? ?? ???? ?????? ???? ????? ??? ??? ??? ?? ? ???, ?? ?? ??? ?? ??? ??? ???? '??? ???'? ??? ? ????.
#aws-kr-enterprisesupport
#AWSKOREA
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree
- 7+ years of technical engineering experience
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
#J-18808-Ljbffr
