DescriptionYour Opportunity This role is part of the Global Technical Hub team within the global Customer Adoption Group and the Technical Account Manager (TAM) will engage with our customers on a technical level while running the lifecycle of success for them.
The TAM is accountable for the success, maturity, and adoption of the customer!This person will build a technical advisor relationship with various customers across different industries.
They'll proactively conceptualize creative solutions to meet customer's demands and partner collaboratively with our Success, Support, Data, Product, and Engineering teams, plus Partners to facilitate the creation of the customer's needs within the product.
The role will be accountable for functioning as the crucial link between our customers and the organization to lead all aspects of the structure and cadence of implementations!What You'll Do Responsible for customer quick start outreach in the first 90 daysUnderstand customer's product architecture, their objectives and current state of observability.Help guide customers to implement and map New Relic solutions to their business and technical requirements.Drive progress in maturing through Customer's Observability life cycle.Proactively suggest improvements that would give customers better insight into their systems or a better understanding of their data.Help customers overcome technical issues by troubleshooting and in-depth analysis.Hands-on technical abilities to help the customer with: installations, configurations, creating custom dashboards, custom queries, set-up alerts/AIOps, deployment automation.Help engage strategic partners with customers wherever feasible to meet success objectives.Your Qualifications Must-have:Professional experience in a similar field - Technical Account Management, Presales or Solution Architecture strongly preferredCloud platform experience, such as AWS, Azure, or Cloud FoundryKnowledge of, or hands-on experience working with basic understanding of programming languages and containerized architecture experience such as Docker, Kubernetes, OpenShift, etc.Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs.
Understanding of microservice architecture and DevOps practices.
Contribute to internal roadmap sessions to translate them into project plans and timelines.Proactively handle customer expectations and lead all aspects of customer communications during implementation.Project Management skills to track, manage and drive customers to agreed-upon timeline with the agreed-upon resourcesAbility to adapt to new tools fast (eg.
Asana, SalesForce, data-lakes, etc.
)Nice-to-have:Advanced level of proficiency with Observability tools (e.G.
New Relic, Sumologic, Data Dog, ELK, Prometheus, Splunk, Grafana, etc.
)and keep up to date on Customer Success standard methodologies, systems, and trends.Please note that visa sponsorship is not available for this position.We're looking for bold and passionate people to be a part of our mission to create more perfect software.
We'd love to have you apply, even if you don't feel you meet every single requirement.
What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First.
The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.Read more about Flex First and New Relic's vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.New Relic currently has offices in Germany, Ireland, Spain, and the United Kingdom, and based on business needs may approve work in Belgium, France, Italy, The Netherlands, Switzerland, Sweden, UAE, and other locations throughout the region.
Some of our opportunities are limited to specific hiring locations.
Talk with your recruiter about your goals and how we can work with you in our Flex First approach!Our OfficeThis position is in our Barcelona office, which was established in October 2014 with our acquisition of Ducksboard, a privately held startup.
We provide challenging work, opportunities to learn, high-quality teammates, a standard-setting product, and a company on the move.
We offer:Competitive salary.Equity compensation plan.Performance reviews twice a year.Work-life balance and flexible schedule.Amazing and fun work environment.Private health insurance for you and your family, including dental coverage.Retirement fund and Life insurance.English and Spanish language classes.Office located in the center of Barcelona, very close to public transportation.Fresh fruits, snacks, and beverages.We support technical meetups, both local and international.We help with relocation.We are passionate about data visualizations in real time, APIs, intuitive UX, and beautiful design.
We have no dogma but do whatever makes sense to deliver state of the art products.About UsNew Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what's happening in today's complex software environments.
So they can find and fix problems faster, and deliver delightful experiences for their customers.
That's why the world's best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software.
It's the simplest, most powerful cloud-based observability platform, built to create more perfect software.
All from one place.Founded in 2008, we're a global company passionate about building a culture where all employees feel a deep sense of belonging, where every 'Relic' can bring their whole self to work and feel supported and empowered to thrive.
We're consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture.
For more information, visit newrelic.Com.Our Hiring ProcessIn compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers.
New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.New Relic is an equal opportunity employer.
We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.Interested in the details of our privacy policy?
Read more here: #LI-NR-JH1
