.Why SoftwareOne?SoftwareOne is powered by Swomies!Every day, 9.000+ SoftwareOne colleagues care for demanding business challenges with intelligence and grit. And every day, 400+ Professionals in 20+ countries build and operate the systems that run SoftwareOne. Those 400+ individuals deliver 24/7 support through different time zones and work in a hybrid Multi-Cloud environment (AWS, Azure). This team is called "IT & Solutions" (formerly BUSINESS IT) and is leading SoftwareOne's internal transformation by rethinking traditional IT and business operations, while driving innovation and efficiency for its thousands of employees worldwide.Team Lead (gn) for Rollout, Transition & Support teamteam: Internal IT of SoftwareOne | Customer: Business Domain Marketplacepensum: full time | location: Poland (preferred), Germany, other SoftwareOne legal locations (optional) | working model: remote or hybridThe roleFabian Gilbert is the Hiring Lead you will mainly talk to when it comes to more details about the role, environment of work, and career perspectives. Fabian summarized the role as follows:As the Team Lead, you will have the outstanding opportunity to lead and develop a Rollout, Transition & Support Team within our ITS department.Your exceptional leadership skills will drive the team towards achieving their goals and cultivate a culture of excellence.You will help your team in solving incoming requests, especially related to our ERP system and custom applications related to purchasing and sourcing processes.Additionally, you and your team will support migration projects, e.G. data migration projects during M&A activities.You will be responsible for efficiently implementing new features and products, ensuring flawless functionality and user happiness.In addition, you will conduct trainings, build training materials, and support colleagues and clients in efficiently using our applications.What we need to see from youTo excel in this role, you should have:Extensive experience working with ERP systems, particularly Microsoft Dynamics, with a proven track record of successful implementations and support.Experience in 2nd / 3rd level IT-Support, related systems processes and requirements.Experience in facilitating meetings and trainings for small and medium audiences.Experience handling an international team in an international company, showcasing strong leadership and cross-cultural communication skills.Customer empathy and understanding.Excellent problem-solving skills and paying close attention to details.This is what makes us special as an employer:At SoftwareOne, we value inclusivity and collaboration.We offer a global company culture, where you can come as you are and wear what you feel comfortable in, not just while working from home!We defined our lived culture through 7 core values.We believe in flexible work arrangements, allowing you to do great work from anywhere and deliver excellence everywhere
