Senior Casualty Claims SpecialistMadrid, SpainAs Senior Claims Specialist, you will work within the Casualty Claims team at AXA XL Iberia. You will be responsible for the setup, investigation, negotiation, and settlement of all assigned claims, providing high-quality customer service and reaching effective outcomes in the most cost-effective and profitable way.Expect to work closely with your manager and fellow Claims Specialists to drive files to resolution, setting and implementing the case strategy, and collaborating with Underwriting and Operations teams. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.What will your essential responsibilities include?Technical claims management: conducting loss investigations on all assigned claims and determining where recoveries can be made while adhering to agreed standard time and budget constraints.Maintain accountability for all assigned claims until settlement/closure is reached.Proactively monitor your claims portfolio to avoid inactivity in the handling process.Provide accurate and timely claims status updates to internal and external customers.Obtain proper authorization if settlement value exceeds personal or file authorization limits.Ensure service requirements of the customer on each claim, ensuring that a fair and timely pay-out is achieved.Maintain an accurate record of relevant activities relating to the claim in our systems and ensure that claims procedural and documentation standards are maintained.Liaison and relationship building with internal local and global AXA XL departments to support underwriting and sales processes.Contribute towards and foster team spirit.This position reports to the Casualty Claims Team Leader, Spain.We're looking for someone who has these abilities and skills:Bachelor's degree in Law.Some years of experience in handling casualty claims (specialized knowledge to handle other Lines of Business claims is also a plus).Fluent in Spanish and English.Excellent problem-solving, analytical, and decision-making skills combined with a strong work ethic.Customer centricity: Place the customer at the center of all decisions and actions. Understand and anticipate customer needs and behaviors.Digital agility: Use digital tools and media to optimize ways of working and communicating.Ability to respond to a changing environment with flexibility and innovation.Organizational skills to ensure effective management of your workload.Ability to act in accordance with AXA XL's Core Values and Culture.FIND your futureAXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals, we don't just provide re/insurance; we reinvent it.
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