About usMediaMarkt is the leading omnichannel company in Spain and Europe in the distribution of consumer electronics and related services. We are part of the MediaMarktSaturn group, with over 1,000 stores in 13 countries and more than 52,000 employees.In Spain, we have 110 stores and an online store, a Logistics Center and Service HUB in Pinto (Madrid), and the Headquarters located in El Prat de Llobregat (Barcelona). We work every day to be our customers' first choice as a trusted omnichannel retailer, offering customized solutions in a technology-driven world. Our success is based on the constant adaptation to new consumer trends, the wide variety of products, services, and solutions; and the unique and personalized shopping experience. All this, with a firm commitment to leave a positive legacy derived from our activity, both to society and the environment.We'd love to have you join our team! Let's Go!Are you ready to join us?For us, Let's Go! is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That's why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together.Your goal is to ensure optimal performance of logistics carriers by monitoring KPIs, ensuring compliance with service-level agreements (SLAs), and implementing continuous improvement initiatives.TasksReporting to Control Tower ManagerPerformance Monitoring & ReportingDefine Key Performance Indicators (KPIs) such as:On-time delivery percentage(Average) transit timePercentage of lost or damaged shipmentsShipment tracking accuracy(Load utilization efficiency)Create performance dashboards to regularly track carrier performance against KPIsEnsure real-time visibility into shipments and statusBuild and maintain partnerships with carriers to ensure mutual goals are metIssue ResolutionEstablish a structured process for managing and resolving carrier performance issuesCollaborate with carriers to identify root causes of underperformance and implement corrective actionContinuous ImprovementRegularly review carrier performance data to identify trends and areas for improvementOrganize weekly, monthly and quarterly business reviews with carriers to discuss performance and improvement strategiesRequirements3-5 years of work experience in Logistics, Transport, Supply Chain or similarStrong understanding of KPIs and performance management in logisticsExperience with reporting tools and Excel for analysis purposesSelf-starter with sense of urgency and persistence; inquisitive mindsetA passion for continuous process improvements and analyticsA strong affinity and experience with analytics, inquisitive mindLanguages: Fluent written and spoken English and good level of GermanWhat's in it for youInternational teams & exciting tasksEmployees discount & Fitness CollaborationsTraining & EducationOpen corporate culture & TeamworkHybrid remote workCantinaWorkday flexibility
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