Welcome to RIMOWA, the first German Maison of the LVMH Group.
For more than 125 years, we have been creating iconic luggage and accessories that meet the highest expectations. Our brand unites luxury with functionality, creating the perfect blend of tradition and innovation. We believe that great achievements can only be realized with dependable companions. That's why we strive for excellence in workmanship, durability, and quality - both in our products and in our long-term relationships with customers and employees.
We redefine what it means to travel with every product we make. We embrace diversity and inclusion as integral parts of our culture and value the range of experiences, perspectives, and skills of our diverse team as a cornerstone of our long-term success. Every one of our boutiques is staffed by a dynamic and friendly crew that brings RIMOWA to life for our customers.
We are looking for a Store Manager for our Barcelona store, join us!
YOUR MISSION
Manage, coach, supervise & motivate your team on the floor Recruit, train and develop your team and driving a culture of excellence across all retail activities Maximize the sales performance of the staff through product knowledge education, coaching staff through selling and clientele skills and reviewing individual transaction statistics on a regular basis. Apply RIMOWA standards and training programs Assist Client Advisors with the achievement of their individual goals by monitoring the suggested selling process and providing timely feedback and direction Enable in-store technicians & operations teams to provide impeccable aftersales service and smooth operations flows in the store Analyse weekly and monthly performance, create action plans and clearly communicate reports to GM Support and uphold the RIMOWA values and competencies at all times, striving to exceed expectations Lead by example and demonstrate RIMOWA sales and service model; assist clients in providing outstanding sales and service experience Ensure store tidiness, compliance with health & safety regulations and the correct execution of VM and new launch displays Celebrating our inclusive and diverse culture is core to RIMOWA's DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow. YOUR EXPERIENCE AND SKILLS
Minimum 5+ years sales and management experience, preferably in luxury retail environment, proven track record in managing a high-traffic store
Higher Education Degree or University degree (e.g., bachelor's) in a related field
Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our customer base
Excellent interpersonal skills: effective communication both verbally and in writing
Strong leadership skills with experience in training and coaching team members
Ability to interact with clients in a sophisticated manner
Proficiency with digital tools and POS systems
Excellent problem-solving skills and the ability to make sound decisions under pressure.
Strong organizational skills with the ability to multitask effectively
A proactive and innovative approach to improving store processes and customer experiences
Fluency in Spanish and English; additional languages (ex. especially Catalan) are a plus
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