About Us:
At Bond, we craft innovative solutions with the aim of forging stronger brand loyalty and building sustainable growth for our clients. Our diverse and dynamic approach takes us in thrilling directions, and as a Sr. Experience Strategist you will have your hands on the wheel as we drive the future of loyalty.
The Role:
At Bond we design innovative solutions for our clients, helping them build ever-stronger loyalty to their brands. As the Sr. Experience Strategist, you will be responsible for moving the future of emotional loyalty forward through memorable employee and customer experiences. We are seeking a highly motivated and passionate individual to join our team located in either Madrid, Spain or Cologne, Germany.
Do you love working with clients? Are you looking for an opportunity to be a strategic consulting partner to our clients and develop unique solutions that deliver real business results? Then we want you to join our dynamic team.
A Day in The Life:
Partnering with clients from a variety of industries and countries to understand their needs and develop individualized solution blueprints.
- Building a strong, collaborative relationship with our clients, challenging and pushing them as appropriate.
- Partnering with Account Directors to identify client business objectives and develop and recommend appropriate strategies.
- Operating in the white space, applying thought leadership and strategic thinking to client needs.
- Creating solutions that meet our client's business needs across the disciplines of learning & development, customer experience, service design, culture change and change management.
- Developing Governance Models for clients to manage their initiatives on an ongoing basis.
- Applying human-centered design principles and neuroscience to the design and development of customer and employee experience solutions.
- Providing leadership and direction to colleagues working on the delivery of a client project, ensuring the client remains at the centre of all that we do.
- Collaborating with colleagues in the Communications, Incentives/Loyalty, Events, Research, Analytics, and Digital practices to design and execute holistic strategy and solutions.
- Working with Research and Analytics teams to develop KPI's, measurement baselines and qualitative and quantitative measurement strategies.
- Keeping abreast of industry and sector trends.
- Providing mentorship to team members and colleagues.
Are You the One?
- 7+ years of experience in designing and developing meaningful experiences for customers and employees alike.
- Located in either Madrid, Spain or Cologne, Germany.
- Bachelor's degree in business, marketing, or a related field (master's degree preferred).
- Business fluent in Spanish and English is required, with an additional EU language, preferably Italian, French, or German.
- Passionate about working with clients, understanding their needs and developing solutions that exceed their expectations.
- I have a desire and ability to travel as needed.
- Analytical thinker with the ability to leverage data and insights to design and execute strategy and solutions.
- Strong customer-centric mindset, driven by a passion for delivering outstanding customer and employee experiences.
- Excellent change management expertise in designing and implementing tailored solutions across learning and development, customer experience, service design, culture change, while providing leadership and direction to ensure client-centric project delivery.
- Strong communication and interpersonal skills, adept at building relationships with clients and internal stakeholders.
- Proficient in customer experience software and tools.
Why Bond?
Joining us means being part of a team that lives by the mantra "Create Bonds." We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.
Ready to Make Your Mark?
If you're passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.