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Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Do you see yourself as one of those "out-of-the-box thinkers", "Technical masterminds", "Outstanding creatives", or "Mind-boggling number crunchers"? If so, we want to welcome you to the Betway family and celebrate what makes you unique!
Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by..
Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.
At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.
Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
As a Spanish Customer Service Host in Ceuta you'll be supporting the delivery of a high-quality service within the Customer Support team, covering customer retention and all interventions will be directed at improving customer loyalty, brand integrity, responsible gambling, retention, and relationship building. This will help us excel at exceeding revenue and targets in line with the organisation's policies, procedures and regulations to stay ahead of the game.
What you'll be doing As part of your role, your responsibilities will include:
Providing world-class customer service by responding to customer queries by telephone, email, and online chats in first language Spanish and/ or second language being English where applicable
Assist on tasks within other regions by using company translation tools provided, this is only if all tasks on the product that you are scheduled to work on have been completed.
Processing and resolving of incoming and outgoing contacts in a multimedia environment
Processing pertinent information into relevant databases
Completion of tasks assigned during shift
Customer relationship building and management as well as cross selling of products and services
Problem solving tasks during shift
Handling and taking full responsibility for customer related queries
Excellent time management and adherence to schedule
Performing extra tasks given by managers / shift supervisors as required
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you'll bring to the table The necessary skills that we require for this role include:
Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
Exceptional attention to detail, ensuring high standards of quality in all outputs
Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
Spanish first language – strong written and verbal communication skills
Fluent in English; able to communicate effectively (read, write and speak fluently)
Valid work/residence permit for Ceuta
Be available for 24/7 shift rotations
Completed high school qualification
2 years' work experience post qualification
Desirable skills you've got up your sleeve It would be great if you also have some the following skills:
In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
Experience in developing and executing customer retention strategies
Be in a possession of a degree
Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
Adaptability
Ownership and accountability
Initiating action
Resilience
Team orientation
Integrity
Innovation
What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes:
We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
Pension
Life Assurance & Income Protection
Medical Aid
Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 17 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.
It's all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.
Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful.