The Wise Seeker is the leading HR technology company in unbiased talent evaluation.
With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.
We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
Position: Customer Care Specialist (German)
Location: Hungary (Remote)
Employment Type: Full-time
Duties and Responsibilities
Provide Excellent Service: Promptly address customer inquiries, efficiently resolve issues, and ensure high customer satisfaction.
Multichannel Support: Respond accurately to inquiries through phone, email, and live chat support channels.
Resource Navigation: Use internal and external resources to deliver world-class service.
Escalate and Prioritize: Identify and escalate unresolved issues to appropriate teams, ensuring timely handling of all inquiries.
Call Routing Documentation: Route calls as needed and record all interactions following standard procedures.
Identify Trends: Spot and communicate emerging trends to enhance the customer experience.
Customer Experience Focus: Maintain professionalism in all interactions, meeting quality and satisfaction guidelines set by the client.
Collaborative Environment: Engage with team members and departments to resolve customer issues, share insights, and contribute to a positive team atmosphere.
Requirements
Language Proficiency: Advanced German (C1 level) with strong verbal and written communication skills.
Soft Skills: Excellent conversational abilities, clear pronunciation, and strong customer service aptitude.
Computer Skills: Proficiency in common PC applications.
Communication and Teamwork: Great interpersonal skills, flexibility, and reliability.
Credit Card Knowledge: Basic understanding of credit card services is an advantage.
What We Offer
Competitive Salary: Based on experience, skills, and performance.
Indefinite Contract: Secure, stable employment.
Comprehensive Benefits: Private health and life insurance.
Supportive Team: Join a creative, friendly, and dynamic team celebrated for its positive environment.
Development Opportunities: Access to guidance and resources to grow professionally.
Exceptional Work Culture: Join a company with stellar employee reviews and a focus on a collaborative, supportive workplace.
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