Social & Community Manager

Join Proton and build a better internet where privacy is the default
At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security and freedom online.
Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organisations to take control of their personal data, break away from Big Tech's invasive practices and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton's services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations.
Proton today supports over 100 million user accounts with a growing team of over 500 people from over 50 different countries. We value intelligence, learning potential and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. Proton has become profitable and reached scale without relying upon VC funding, largely due to superior talent that allows us to do things faster, more creatively and more efficiently.
We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of.
Role overview
We're looking for an experienced Social & Community Manager with a knack for writing and who has a good understanding of technology and the internet, enjoys interacting with people and wants to share their knowledge with them. You'll be responsible for driving growth, engagement and excitement across all our social media platforms, communities and other outlets where we can interact with our highly engaged audience.
This role is part of the Proton Brand & Community team, in which you'll contribute to our overall content creation strategy by aiming to keep our community informed, connecting with people worldwide, creating genuine connections and participating in stimulating conversations; all while perfectly embodying our brand's personality, but adding your own unique touch.
If you feel comfortable taking the initiative and thrive in fast-paced environments, this is a great opportunity to play a pivotal role in a fast-growing company, having a concrete impact on the future of the business as a whole.
What you'll do
Help grow the Proton community: propose, test and implement strategies to grow our community across various social channels, including X, Instagram, Reddit, WhatsApp, Telegram, Matrix and Discord
Create value-rich content: generate compelling content that resonates with the community, drives engagement and aims to educate/inspire/entertain existing and new audiences, participating in social brainstorms, contributing to social content direction and assisting with identifying relevant social amplifiers for brand and product campaigns
Listen to the Proton community: serve as the bridge between the community and our development team, gathering feedback, monitoring community sentiment and providing insights to guide product improvements and developments
Protect Proton's reputation: efficiently manage and mitigate any community-related issues or crises, protecting Proton's reputation and community trust
Analyse and optimise our efforts: contribute to the team's weekly, monthly and quarterly reports, improving our social media presence, community engagement and content performance
Keep learning: maintain a constant and detailed understanding of platforms' best practices and changes, following inspiring brands and keeping up with the newest trends, innovations and technologies in brand building, social media and community building
What you'll bring
3+ years of experience in community and brand reputation management
At least 1 year of experience within tech/SaaS
Demonstrated success in managing and growing social media accounts and online communities with a global reach
Experience in managing crisis communications and brand reputation
Outstanding written communication skills with the ability to represent the Proton brand in conversations and inspire a diverse audience
Strategic planning and execution skills, with a knack for identifying opportunities for growth and engagement within the community
Solid understanding and passion for the internet, pop culture, social media content, storytelling etc.
Independence, self-motivation and proactivity (you don't require constant input and have meticulous attention to detail)
A personal interest in online privacy and security
Experience with both B2C and B2B audiences is a plus (fast-paced, start-up environments preferred)
Native English language skills is a big plus
What we offer
Technology: we provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals
Learning & Development: we are committed to your professional growth – Proton offers various learning opportunities, including training programs, conferences/events and continual learning
Employee Benefits: comprehensive health insurance plans, competitive retirement savings options, generous vacation/leave policies and wellness programs
Stock Options: at Proton, we are all owners of the company and you get stock options when you join us
In-Person Collaboration: collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje and Taipei – you can enjoy working from home for up to 30% of the time, while enjoying great company culture during our three core days in the office (depending on the role, fully remote positions may also be available)
Food: lunch and snacks are provided by Proton every day at our offices
Transport: we'll always support our employees with transport costs through subsidising public transport, bike allowances or parking spaces based on your office location
Flexible Working: you can define your own working hours as long as it works with team meetings
Work that Matters: Proton is a community-first organisation, started with the support of a crowdfunding campaign and built with community input – to this day, Proton's only source of revenue is user subscriptions: over 100 million people trust and support Proton, and we put our users and community first in everything we do.
Our commitment to diversity and inclusion
At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability or socio-economic background feel valued and empowered. We strive to create equal opportunities, promote open dialogue and support continuous learning to ensure every voice is heard and respected.
If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.

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