.Looking for a company that challenges you every day? At ERNI, you will have the opportunity to develop customized software solutions that have an actual impact on people's lives and on society. Therefore, you will be dealing with concepts like sophistication, quality, complexity, and regulations. Our leadership in Health-Tech (Diagnostic Medical Devices, Pharma, Health Care…) and in all industries around Smart Devices (Robots, Cars, 3D Printers, Machinery…) allows us to create a growing, learning, and challenging setup for ERNIans. We build digital solutions that connect the physical world (devices & connectivity) with the digital one (software solutions embedded, connected, or consuming their data). You will be part of teams prioritizing the software lifecycle & ensuring that our code is both clean and secure. Are you ready to elevate your career as a Service Delivery Manager? Join our dynamic project in the insurance sector, where you'll take the lead in customer relationship management and ITIL-based process management for cutting-edge contact center solutions. In this role, you'll have the unique opportunity to challenge and refine proposed designs, implementing innovative ideas from vendors, providers, and clients. If you're passionate about pushing the boundaries and enhancing your skills, this is the perfect opportunity for you. Come be a part of our team and shape the future of customer service excellence! How ERNI cares about YOU: Paid and rewarded certifications: You will be able to learn new technologies to develop as a professional in the areas that interest you most (such as: Agile, DevOps, Cloud, QA, etc.) and be rewarded from 200€ to 1.400€ per certification, in addition to the paid exam. High Value Training: After a year at ERNI, you will have the opportunity to enroll in +500€ Executive courses, Masters, or Postgraduates. 80% of the total amount will be covered by the company. Hybrid working model: At ERNI, we believe in the importance of building strong relationships with our colleagues, projects, and customers. We believe that building these relationships is much more effective when done in person. Home Office: You will receive an extra monthly compensation to cover your teleworking expenses, as well as any necessary equipment to be comfortable doing your job. Far Home Office: You can extend your holidays and work remotely from any European country or Spanish city up to 5 weeks per year. Flexible working shift: You will enjoy a Friday intensive shift and a self-managed flexible working hours. Permanent contract: There is always a project for you to keep working with us, you will always find a project that fits your expectations in our people allocation meetings. Challenging projects: ERNI is dedicated to developing high-quality software in complex technical environments such as pharmaceutics, biotechnology, robotics, and 4.0 industry